At kupu88, protecting the personal information of our Members is a core responsibility. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we use it, and what rights you hold over your information.
1.1 kupu88 ("the Company", "we", "us", "our") operates the online betting and gaming platform accessible at kupu88.bet. We are committed to safeguarding the privacy of every individual who registers an Account, visits our website, or interacts with our customer support team.
1.2 This Privacy Policy ("Policy") sets out in detail the categories of personal data we collect from you, the purposes and legal bases for which we process that data, the circumstances under which we may share it, the safeguards we apply to protect it, and the rights you hold as a data subject. Please read this Policy carefully before registering an Account or submitting any personal information to the Platform.
1.3 By accessing or using the kupu88 Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any part of this Policy, you must not use the Platform.
1.4 This Policy applies to all personal data collected through the kupu88 website at kupu88.bet, mobile-compatible versions of the Platform, customer support communications (live chat and email), and any promotional or marketing communications we send to registered Members.
1.5 This Privacy Policy is incorporated by reference into the kupu88 Terms & Conditions. In the event of any conflict between this Policy and a specific contractual provision in the Terms & Conditions, the more protective provision in relation to Member data privacy shall prevail.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
3.1 kupu88 collects Personal Data from Members across several categories, as detailed in the table below. We collect only the minimum data necessary to fulfil each stated purpose.
| Data Category | Specific Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, Indonesian KTP / passport number, selfie photograph for identity verification | Registration & KYC |
| Contact Data | Email address, Indonesian mobile phone number, residential address (including city: Jakarta, Surabaya, Bandung, Bali, Medan, etc.) | Registration & Account settings |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OCBC NISP, Bank Permata), e-wallet registration name and phone (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Cashier / payment flow |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, time zone (WIB / UTC+7), session timestamps | Automatic — all Platform visits |
| Usage Data | Pages visited, games played (slots, live casino, sportsbook markets, togel), bets placed, session duration, bonus claims, feature interactions | Automatic — logged during sessions |
| Communications Data | Live chat transcripts, support email correspondence, complaint records, feedback submissions | Support interactions |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS, preferred communication language (English / Indonesian), bonus preference history | Account settings & signup flow |
3.2 Data We Do Not Collect. kupu88 does not knowingly collect or store full payment card numbers (PAN), card CVV codes, or internet banking login credentials. Payment card transactions are handled exclusively by PCI-DSS-compliant payment processors; kupu88 receives only a masked token and transaction status.
3.3 Voluntary Data. Certain data — such as optional profile details or communication preferences — is provided voluntarily and is not required to use the Platform. You may update or delete voluntary data at any time via your Account settings.
4.1 Directly From You. The majority of Personal Data we hold is provided directly by you during the following interactions:
4.2 Automatically. When you visit or interact with the Platform, certain Technical Data and Usage Data is collected automatically through server logs, session tracking technologies, and cookies (see Section 11 for full cookie details). This automatic collection occurs from the moment you land on any kupu88.bet page, whether or not you are logged into an Account.
4.3 From Third Parties. In limited circumstances, kupu88 may receive Personal Data about you from authorised third parties, including:
5.1 kupu88 processes your Personal Data only for specific, explicit, and legitimate purposes. We do not use your data in any manner that is incompatible with the purposes listed below:
6.1 Every instance of Personal Data processing conducted by kupu88 rests on at least one of the following recognised legal bases:
| Legal Basis | When We Rely On It |
|---|---|
| Contractual Necessity | Processing is necessary to perform the contract between you and kupu88 — i.e., to operate your Account, process deposits and withdrawals, and deliver the gaming services you have requested. |
| Legal Obligation | Processing is required to comply with applicable laws and regulations, including KYC / AML requirements, age verification (21+), and responding to lawful regulatory requests. |
| Legitimate Interests | Processing is necessary for the legitimate interests of kupu88 (fraud prevention, platform security, service improvement, analytics) where those interests are not overridden by your rights and interests. |
| Consent | For optional processing activities such as marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting prior processing. |
| Vital Interests | In rare circumstances where processing is necessary to protect the vital interests of you or another person (e.g., safeguarding a vulnerable Member at risk of severe problem gambling harm). |
7.1 kupu88 does not sell, rent, or otherwise commercially exploit your Personal Data to third parties. We share your data only in the circumstances described below, and only to the extent strictly necessary for each stated purpose.
7.2 Service Providers (Data Processors). We engage third-party Service Providers to perform specific functions on our behalf. These providers process Personal Data only on our documented instructions and are bound by confidentiality and data protection obligations at least as protective as those in this Policy. Categories of Service Provider include:
7.3 Legal and Regulatory Disclosures. kupu88 may disclose Personal Data to law enforcement agencies, regulatory bodies, courts, or other public authorities if required to do so by applicable law, court order, or binding regulatory directive. We will notify affected Members of any such disclosure unless doing so is prohibited by law or would obstruct an active investigation.
7.4 Corporate Transactions. In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's assets, your Personal Data may be transferred to the acquiring or successor entity. We will notify you in advance of any such transfer and ensure that the successor entity is bound by privacy obligations no less protective than those in this Policy.
7.5 Aggregated and Anonymised Data. kupu88 may share aggregated, de-identified statistical data (e.g., "X% of Indonesian players prefer BRI Liga 1 markets") with business partners, advertisers, or for research purposes. Such data cannot be used to identify any individual Member.
8.1 kupu88 operates internationally and some of our Service Providers are located outside Indonesia. As a result, your Personal Data may be transferred to and processed in countries outside your country of residence, including countries that may not have data protection laws equivalent to Indonesian standards.
8.2 Where such international transfers occur, kupu88 ensures that appropriate safeguards are in place, which may include:
8.3 By using the Platform, you explicitly consent to the transfer of your Personal Data to other countries for the purposes described in this Policy, subject to the safeguards outlined above. If you have concerns about international data transfers, please contact us using the details in Section 16.
9.1 kupu88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention schedule provides guidance on key data categories:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | Legal obligation (AML / KYC record-keeping) |
| Financial Transaction Records | Duration of Account + 7 years after closure | Legal obligation (financial record-keeping requirements) |
| KYC Documentation | Duration of Account + 5 years after closure | Legal obligation |
| Technical & Usage Logs | 13 months from collection | Legitimate interests (fraud detection, analytics) |
| Customer Support Records | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Marketing Preferences | Until opt-out, then 2 years (suppression list) | Consent / legal obligation (suppression) |
| Self-Exclusion Records | Minimum 6 years from exclusion date | Responsible gaming obligations |
9.2 Upon expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymised. Where deletion is not immediately possible due to backup systems or archival processes, the data will be isolated from active processing until deletion can be completed.
10.1 kupu88 takes the security of your Personal Data seriously and employs a layered set of technical and organisational safeguards designed to prevent unauthorised access, disclosure, alteration, or destruction of Member data. Our key security measures include:
10.2 While we apply all reasonable security measures, no system connected to the internet is completely immune to risk. We strongly encourage all Members to use a unique, strong password for their kupu88 Account and to never share their login credentials with any other person.
11.1 kupu88 uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform effectively, remember your preferences, and gather analytical data that helps us improve the user experience.
11.2 Types of Cookies We Use:
11.3 Managing Cookies. You may control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions.
11.4 kupu88 does not use third-party advertising cookies to serve targeted advertisements based on your browsing behaviour on other websites. We do not participate in cross-site tracking networks for advertising purposes.
12.1 As a Member of kupu88, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact us using the details in Section 16. We will respond to all verified requests within 30 days of receipt.
12.2 To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request". We may ask you to verify your identity before processing your request to protect against unauthorised access to your data.
13.1 The kupu88 Platform is strictly intended for adults aged 21 years or older. 21+ We do not knowingly collect Personal Data from any individual under the age of 21.
13.2 Age verification is a mandatory component of the kupu88 KYC process. No withdrawal will be approved, and no bonus will be credited, until the Member's age has been confirmed as 21 or older through documentary evidence (e.g., Indonesian KTP or passport).
13.3 If kupu88 discovers or reasonably suspects that a Member is under 21 years of age, the following actions will be taken immediately:
13.4 If you are a parent or guardian and believe that your child has created an account on the kupu88 Platform, please contact us immediately at [email protected]. We will investigate and act promptly to close the Account and delete any associated Personal Data.
14.1 The kupu88 Platform integrates certain third-party services that are essential to its operation, including game content from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, as well as payment infrastructure operated by Indonesian banking partners. Each of these third parties operates under its own privacy policy and data handling practices.
14.2 kupu88 is not responsible for the privacy practices of third-party Service Providers beyond the contractual obligations we impose on them as described in Section 7. We encourage you to review the privacy policies of any third-party services you interact with independently.
14.3 The kupu88 Platform does not contain links to third-party websites for advertising or affiliate purposes. Any links present on the Platform are strictly internal navigation links pointing to other pages within the kupu88.bet domain.
14.4 Where game sessions are delivered via an embedded third-party game client (e.g., a Pragmatic Play or Evolution Gaming interface rendered within the Platform), that game client may independently collect limited technical data (such as session identifiers and game-round results) necessary for the operation of the game. This data collection is governed by the respective studio's data processing agreement with kupu88 and is limited to what is strictly required for game delivery and result verification.
15.1 kupu88 reserves the right to update or amend this Privacy Policy at any time. All amendments will be posted on this page at kupu88.bet/privacy-policy with an updated "Last Updated" date at the top of the document.
15.2 For material changes — those that significantly affect how we process your Personal Data or that reduce your rights under this Policy — we will provide advance notice by email to your registered address or via a prominent notice on the Platform at least 14 days before the changes take effect.
15.3 Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you must cease using the Platform and may request Account closure in accordance with the Terms & Conditions.
15.4 We recommend that you review this Privacy Policy periodically to stay informed about how kupu88 is protecting your information. The current version of this Policy supersedes all prior versions.
16.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way kupu88 processes your Personal Data, please contact our dedicated privacy support team using the details below:
16.2 If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We are committed to working cooperatively with supervisory authorities to resolve any complaints that cannot be settled directly between you and kupu88.
16.3 All privacy complaints will be acknowledged within 5 business days of receipt. We will conduct a thorough internal investigation and provide you with a substantive response within 30 days. Where a complaint is particularly complex, we may extend this period by a further 30 days; in such cases, we will notify you of the extension and provide a reason for the delay.
16.4 kupu88 takes all privacy complaints seriously. Substantiated complaints will result in internal process reviews and, where appropriate, remedial action to prevent recurrence. We will notify you of the outcome of any remedial steps taken as a result of your complaint.
Six core principles that define how kupu88 handles every piece of information you entrust to us.
Every connection to kupu88.bet is encrypted end-to-end. Your login credentials, financial details, and personal information are protected against interception at every point of transmission.
Our rigorous Know Your Customer process confirms that every active Member is a real, verified adult aged 21 or older, protecting the integrity of the platform and keeping minors safe.
kupu88 will never sell, rent, or trade your Personal Data to third-party marketers or data brokers. Your information serves one purpose only: delivering a great, secure experience on our platform.
Advanced fraud detection and anti-money-laundering screening run continuously on the platform. Suspicious activity is flagged and investigated proactively to protect all Members and their funds.
You hold meaningful rights over your Personal Data: access, rectification, erasure, portability, and objection. Submit a request to [email protected] and we will respond within 30 days.
We keep your data only as long as legally required or operationally necessary. Transaction records are retained for up to 7 years post-Account closure; analytics logs are purged after 13 months.
Now that you understand how we protect your data, explore everything kupu88 has to offer — from BRI Liga 1 sportsbook markets to hundreds of premium slot and live casino titles.